Gartner Research

Essential Metrics for Outsourcing Testing Services

Published: 12 January 2011

ID: G00209445

Analyst(s): Gilbert van der Heiden

Summary

Outsourcing testing services can be focused on business products or services, IT processes, applications or infrastructure. Buyers should focus on essential metrics to reap the benefits of the outsourced services.

Table Of Contents
  • Overview

Analysis

  • Clarify the Focus of the Agreement
  • Clearly Define Metrics
  • Use Defect, Requirements and Test Case Metrics Across the Development Life Cycle
    • Defect Leakage to Production
    • Defect Leakage to Next Phase or Defects Resolved per Phase
    • Defect Resolution Improvement
    • Zero Critical Defects in Production
    • Defect Rejection Rate
    • Defect Reinjection Rate
    • Test Case Execution Ratio
    • Test Case Efficiency Improvement
    • Test Case Productivity Improvement
    • Requirements Stability Index

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