Gartner Research

Essential Metrics for Outsourcing Testing Services

Published: 12 January 2011

ID: G00209445

Analyst(s): Gilbert van der Heiden


Outsourcing testing services can be focused on business products or services, IT processes, applications or infrastructure. Buyers should focus on essential metrics to reap the benefits of the outsourced services.

Table Of Contents
  • Overview


  • Clarify the Focus of the Agreement
  • Clearly Define Metrics
  • Use Defect, Requirements and Test Case Metrics Across the Development Life Cycle
    • Defect Leakage to Production
    • Defect Leakage to Next Phase or Defects Resolved per Phase
    • Defect Resolution Improvement
    • Zero Critical Defects in Production
    • Defect Rejection Rate
    • Defect Reinjection Rate
    • Test Case Execution Ratio
    • Test Case Efficiency Improvement
    • Test Case Productivity Improvement
    • Requirements Stability Index

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.