Gartner Research

Collaborative Operations Management: A Next-Generation Management Capability

Published: 21 January 2011

ID: G00210071

Analyst(s): Cameron Haight


Unstructured IT work activities are not well suited to today's management tools. A new toolset will be required to support an increasingly ad hoc and dynamic IT environment. Gartner refers to this new capability as "collaborative operations management."

Table Of Contents
  • Overview
  • ITSM Really Means IT Structured Management
  • The Coming Shape of COM
  • Overcoming Resistance
  • Getting Started

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