Gartner Research

Cloud-Based Messaging Services and Technology Are Positioned for Rapid Growth

Published: 24 January 2011

ID: G00210151

Analyst(s): W. Roy Schulte


Cloud-based program-to-program communication services (cloud messaging as a service) and software (cloud-enabled messaging technology) are immature, and customers need to take precautions when using them. However, they can provide value now if they're used for the right kinds of applications.

Table Of Contents
  • Overview
  • Cloud MaaS: What It Is and What It Does
    • Cloud-Computing Background
    • Messaging
    • CEMT Features
  • Choosing Whether and How to Employ Cloud MaaS
    • Selecting a Deployment Model
    • Evaluating QoS
    • Addressing Security Concerns
  • The Cloud MaaS Market: Immature, but Growing Rapidly and With a Bright Future

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