Gartner Research

SWOT: Skype, Worldwide

Published: 08 February 2011

ID: G00209865

Analyst(s): Margaret Schoener, Nick Ingelbrecht , Charlotte Patrick


Skype, the largest provider of peer-to-peer voice-over-Internet Protocol services, has disrupted international voice pricing and made video integral to its consumer service experience. We examine Skype's strengths, weaknesses, opportunities and threats as it tries to monetize its services further.

Table Of Contents
  • SWOT Analysis
    • Strengths
    • Weaknesses
    • Opportunities
    • Threats
  • Implications for Skype
  • Company Overview
    • Demand for Skype Services
    • Financial Metrics
    • Products and Services
  • Methodology

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