Gartner Research

Why Communication Fails: Five Reasons the Business Doesn't Get Security's Message

Published: 16 February 2011

ID: G00210798

Analyst(s): Jeffrey Wheatman


The failure to communicate effectively with enterprise leaders is one of the most common reasons for security program failures. Gartner has identified five key inhibitors of effective communication, and ways to address them.

Table Of Contents
  • Overview
  • Reason No. 1: Security and risk management professionals speak a "language" that few people outside their discipline fully understand.
  • Reason No. 2: Security and risk management professionals have seldom been trained in how to communicate in a business setting.
  • Reason No. 3: Business leaders are extremely busy.
  • Reason No. 4: Business leaders find it difficult to express their concerns in terms that security and risk professionals understand.
  • Reason No. 5: The business finds it extremely difficult to identity its own risk appetite.

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