Gartner Research

Executive Summary: Leading People Through Periods of Unplanned Demand

Published: 01 February 2011

ID: G00211043

Analyst(s): Heather Colella , Diane Berry

Summary

When facing unplanned increases in demand, effective IT leaders get optimum performance from their people using a strategy of supplementing existing resources. This approach expands IT's capacity and capability to adapt to inevitable change.

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