Gartner Research

Manage the Risks of Real-Time Collaboration Tools

Published: 28 February 2011

ID: G00210907

Analyst(s): David Mario Smith

Summary

Real-time communication and collaboration tools such as instant messaging and Web conferencing applications often create serious security and data integrity risks for enterprises. Understanding these risks can help you identify issues, isolate and solve problems, and tackle new challenges.

Table Of Contents
  • Overview
  • Managing the Security and Privacy Risks
    • Evolution of the IM Client — and Increased Risk
  • Managing the Legal Risks
    • Establish Governance Policies Now
  • Managing the Risks of Multiple Real-Time Tools
    • Standardize to Minimize Risk
  • Bottom Line
  • Tactical Guidelines
    • Manage the Security and Privacy Risks
    • Manage the Legal Risks
    • Manage the Risks of Multiple Real-Time Tools

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