Gartner Research

Competitive Landscape: The Alternative Hardware Support Market in North America

Published: 02 March 2011

ID: G00207141

Analyst(s): Ron Silliman


The North American alternative hardware support marketplace is composed of thousands of participants that fall into five distinct categories. Each type has strengths that it brings to the hardware support relationship.

Table Of Contents
  • Overview
  • Competitive Situation and Trends
    • Market Definition
    • Alternative Hardware Support in North America
  • Forces Shaping Competition
  • Alternative Hardware Support Providers
    • Other Manufacturers
    • System Integrators/Outsourcers
    • Value-Added Resellers
    • Retailers
    • Third-Party Maintainers
    • Other Participants
  • Relative Strengths of Different Types of Providers
  • Things Prospective Buyers Look for When Contemplating Alternative Support Providers

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