Gartner Research

Cloud IaaS: Service-Level Agreements

Published: 07 March 2011

ID: G00210096

Analyst(s): Lydia Leong

Summary

Here's what buyers should consider when evaluating and negotiating service-level agreements for cloud infrastructure as a service.

Table Of Contents
  • Overview
  • Penalties for SLA Violation
  • Compute SLAs
  • Network SLAs
  • Storage SLAs
  • Other SLAs
  • Limitation of Liability
  • Sourcing Considerations

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