Gartner Research

Cloud IaaS: Service and Support Models

Published: 08 March 2011

ID: G00210094

Analyst(s): Lydia Leong


Cloud infrastructure as a service is often self-service, and the customer service portal is a key piece of functionality. Customer support, managed services and professional services are still important to many customers.

Table Of Contents
  • Overview
  • Customer Support Model
  • Managed Services Models
  • Evaluating Managed Services Support
  • Customer Portal
  • API Access
  • Cloud Services Brokerages
  • Sourcing Considerations

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