Gartner Research

Application Benefits Realization Framework: Metrics and Roles to Improve Business Processes

Published: 15 March 2011

ID: G00211009

Analyst(s): Bill Swanton

Summary

Application benefits realization requires clear, common goals, as well as an organization and metrics focused on improving business processes across business units.

Table Of Contents
  • Overview
  • The Application Benefits Realization Framework Defined
  • Clarity of the Business Case
  • Assign a Dedicated Senior Executive for BPI
  • Install a Dedicated Financial Director
  • The Goal Is Realizing Financial Benefits in Aggregate
  • Companies Choose Among Hierarchies of Accountability Metrics
  • Use Financial Benefits for Credibility
  • Continuous Measurement Increases ROI by 20%
  • Closing Comments

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