Gartner Research

IT Metrics: IT Staffing Levels for 2011: Sustaining IT Shared Services and Cloud Computing Preparation

Published: 16 March 2011

ID: G00211432

Analyst(s): Diane Berry , Lily Mok , Kurt Potter


IT leaders can reduce the uncertainty of estimating required or appropriate IT staffing levels and capabilities by conducting a baseline analysis using the information herein. Combine these IT staffing metrics with industry trends to build IT cost transparency and IT cost optimization capabilities.

Table Of Contents
  • Overview
  • Key IT Staffing Trends for Formulating IT Budget Planning Assumptions
    • High-Level Assumptions
    • OCIO and IT Business Skills Assumptions
    • IT Sourcing and Vendor Management
    • IT Staffing Risk Assumptions
    • Project and Financial Management Staffing Assumptions
    • Recession Impact of IT Staff Assumptions
  • IT Staff Distribution by Technology Domain
  • Data Center Staffing and Support Levels
  • Desktop, Laptop and Help Desk Support Levels
  • Application Development Level of Effort by Life Cycle Categories
  • Application Development Staff Distribution
  • Application Support Staff Distribution
  • OCIO Staff Distribution
  • Business Management of IT Roles Required for Shared-Service Success
  • IT Head Count 2010: Increases, Decreases and Freezes
  • Rates of IT Head Count Increases
  • Rates of IT Head Count Decreases
  • Difficult-to-Hire IT Jobs
  • Prevalence of Using Contract Labor by IT Function
  • Spending on IT Staff Training
  • Conclusion: Expanding the Scope of Metrics and Comparisons for IT Staffs

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