Gartner Research

IT Procurement Best Practice: Nine Contractual Terms to Reduce Risk in Cloud Contracts

Published: 22 March 2011

ID: G00211616

Analyst(s): Frank Ridder , Alexa Bona

Summary

Buyer interest in cloud solutions is increasing, however the cloud contracting model is nascent and still not standardized, with many risk elements that are unacceptable to enterprise buyers. This research reviews different types of contractual protection to ensure sustainable deals with sufficient risk mitigation.

Table Of Contents
  • Overview

Analysis

  • Introduction
  • Key Terms
    • Uptime Guarantees
    • SLA Penalties
    • Watch Out For SLA Penalty Exclusions
    • Security
    • Business Continuity and Disaster Recovery
    • Data Privacy Conditions
    • Suspension of Service
    • Termination
    • Liability
  • Bottom Line

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