Gartner Research

ITSM Fundamentals: How to Construct an IT Service Catalog

Published: 22 March 2011

ID: G00210792

Analyst(s): Colleen Young

Summary

IT service catalogs are important to IT organizations maturing from technology asset managers to competitive service providers. This research is a primer on how and where to begin.

Table Of Contents
  • Overview

Analysis

  • Introduction to the IT Service Catalog
    • A Word of Caution
  • The Organizing Construct
  • A Word About Applications
    • Approach 1: Develop a Generic Service and Set of Application Transactions
    • Approach 2: Segment the Application Portfolio, and Treat the Segments as Services
    • Approach 3: Bundle All Applications and Associated Assets Into Business Capability Services
  • How Much Information to Include
  • Choosing a Tool or Repository
  • Bottom Line

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