Gartner Research

ITSM Fundamentals: How to Create an IT Service Portfolio

Published: 22 March 2011

ID: G00210325

Analyst(s): Colleen Young

Summary

In the world of IT service management, nothing is more misunderstood than the purpose of, and construct for, the service portfolio. This research clarifies why the service portfolio is crucial and how to create one.

Table Of Contents
  • Overview

Analysis

  • How to Create an IT Service Portfolio
    • Step 1: Level-Set the Definition of a Service
    • Step 2: Get Off the Blank Page
    • Step 3: Call a Meeting, and Establish the Criteria for a Service
    • Step 4: Cull
    • Step 5: Refine and Bundle
    • Step 6: Describe and Position
    • Step 7: Test and Finalize
  • Keeping the Portfolio Evergreen
  • Summary

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