Gartner Research

PMO Best Practice for Maturity Level 3: Meeting the Needs of All Your Stakeholders

Published: 24 March 2011

ID: G00201360

Analyst(s): Donna Fitzgerald


Performance standards by which PMOs are judged change at each maturity level. At Level 3, the focus of the PMO shifts to ensuring integration of the often competing demands of upper management, project operations, various stakeholders and project managers.

Table Of Contents
  • Overview


  • Introduction
    • Developing the Mental Model of a Servant Leader
  • Meeting the Needs of Projects
    • Step 1 — Better Resource Management
    • Step 2 — Just Enough Processes
    • Step 3 —The Right Tools
  • Meeting the Needs of Project Managers
    • Tailor to Your Organization's Maturity Level
  • Meeting the Needs of Executives
  • Meeting the Needs of the Company
    • Knowledge and the Social Network
    • Innovation and Adaptation
    • Risk Management and Fiduciary Responsibility to Shareholders
  • Summary

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