Gartner Research

IT Procurement Best Practice: Identify Sole-Source Dependencies and Develop Processes to Manage Them

Published: 04 April 2011

ID: G00211111

Analyst(s): Stewart Buchanan


Traditional procurement approaches based on market competition are limited by the lack of competing technologies or alternative IT support and maintenance providers. The disciplined approach of a sole-source exception process has never been more important in overcoming them.

Table Of Contents
  • Overview


  • Recognize Sole-Source Situations
  • Define Sole-Source Recognition Criteria
  • Implement a Procurement Process to Handle Sole-Source Exceptions
  • Rate and Mitigate Risks for Approval
  • Negotiate Contract Terms
  • Develop an Exit Strategy
  • Budgetary Contingency
  • Vendor Management
  • Review Exception Handling
  • Conclusion

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