Gartner Research

Case Study: Optus and Telstra Join Communication Service Provider Trend to Reorganize IT Under COO Operational Technology

Published: 15 April 2011

ID: G00210706

Analyst(s): Geoff Johnson

Summary

The two dominant Australian communications service providers have made a strategic reorganization. Their IT divisions now report to operational technology management.

Table Of Contents
  • Overview

What You Need to Know

Case Study

  • Introduction
    • CSPs Adopted Commoditizing IT
    • Telecom Industry Under Multiple Threats
  • The Challenge
    • CSP Operational Challenges
  • Approach
    • Telstra
    • Optus
  • Results
  • Critical Success Factors
  • Lessons Learned
    • Conclusion for Those Delivering Either IT or OT

Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.