Gartner Research

Case Study: Optus and Telstra Join Communication Service Provider Trend to Reorganize IT Under COO Operational Technology

Published: 15 April 2011

ID: G00210706

Analyst(s): Geoff Johnson


The two dominant Australian communications service providers have made a strategic reorganization. Their IT divisions now report to operational technology management.

Table Of Contents
  • Overview

What You Need to Know

Case Study

  • Introduction
    • CSPs Adopted Commoditizing IT
    • Telecom Industry Under Multiple Threats
  • The Challenge
    • CSP Operational Challenges
  • Approach
    • Telstra
    • Optus
  • Results
  • Critical Success Factors
  • Lessons Learned
    • Conclusion for Those Delivering Either IT or OT

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