Gartner Research

Sourcing Decision Framework: The Business-Aligned Approach to Outsourcing

Published: 28 April 2011

ID: G00212159

Analyst(s): Linda Cohen, Allie Young


This research provides a decision framework that organizations can apply to their sourcing decision making to assure alignment with business goals, expectations and desired outcomes, in both the near term and the long term.

Table Of Contents
  • Overview


  • Introduction
    • What's Wrong With the Process? What Needs to Change?
  • Business-Aligned Outsourcing: Six Steps Based on Six Questions
    • Introduction — Getting Started
    • Business-Aligned Sourcing — Begin by Turning Outsourcing Decisions Upside Down
    • Sourcing Preparedness and Avoiding the Pitfalls
  • The New Sourcing Framework: Six Steps for Business-Aligned Outsourcing
  • Step 1: Why Are We Reconsidering Our Sourcing Model?
  • Steps 2 and 3: What Services and Functions Should We Consider/Reconsider as a Candidate for Sourcing Change? Who Is the Best Source of Supply to Enable That Change?
  • Step 4: How Should the Work Be Done?
  • Step 5: Where Will the Work Be Done?
  • Step 6: "If … Then" — Will (Internal or External) Triggers for Change Cause a Change in Our Sourcing Strategy?
  • Conclusions

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