Gartner Research

Best Practice for Software Asset Management: Take an App Store Approach to Help Manage and Chargeback Software Costs

Published: 03 May 2011

ID: G00210938

Analyst(s): Stewart Buchanan


End users are becoming increasingly familiar with the concept of app store application catalogs, and may even request one. Look to automate the procurement and chargeback of software licenses while capturing important software asset management data and reducing administrative overhead.

Table Of Contents
  • Overview


  • The Demand Management Challenge
  • Reuse and Recycle Licenses
  • The Maintenance Challenge
  • The Desktop Challenge of Device Metrics
  • The Server Challenge of Hardware Metrics
  • The Direct Chargeback Challenge
  • The Service Pricing Challenge
  • Conclusions

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