Gartner Research

The CIO's Role in Strategic BPM

Published: 09 May 2011

ID: G00212153

Analyst(s): Andy Rowsell-Jones


Successful BPM requires aligning capability and authority. CIOs wishing to play a key role in strategic BPM must gain the authority to do so.

Table Of Contents
  • Overview


  • BPM Remains a Focus for CIOs
  • Adopt Powerful Engagement Behaviors to Gain the Authority to Act and Hone IT's Ability to Act
    • Secure a Mandate for Strategic BPM
    • Develop a Process Orientation
    • Communicate IT's Contributions
    • Implement Early Benefits to Secure and Retain Business Support
    • Establish Process Governance
  • Stay in the Safe Zone When Engaged in BPM
  • Initially Target Friendly Stakeholders and Politically Neutral Business Processes
  • What to Do Now

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