Gartner Research

Comparing the Costs of SaaS and Perpetual Models for IT Operations Management Tools

Published: 18 May 2011

ID: G00212134

Analyst(s): David Coyle


The software-as-a-service model for IT operations management tools, especially the IT service desk market, is increasingly popular. This research helps break down the long-term and short-term costs of tools utilizing the SaaS model versus the traditional perpetual, on-premises model.

Table Of Contents
  • Overview


  • ITOM Market and Tools
  • ITOM Tools Offered as SaaS
  • Costs
    • Software
    • Infrastructure
    • Implementation
    • Administration Resources
    • Upgrades
  • Vendor Management

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