Gartner Research

Balance Process Agility and Process Integrity Choices Along the Application Continuum

Published: 01 June 2011

ID: G00213265

Analyst(s): Jeff Woods, Dennis Gaughan , Bill Swanton , Janelle Hill , Michele Cantara


Gartner research shows ad hoc changes to business processes as the new normal. This report identifies important trade-offs that organizations must make between process integrity and process agility requirements in the context of their pace-layering strategy.

Table Of Contents
  • Overview


  • What Is a Business Application Anyway?
  • Business Processes Encompass the Work Activities of Organizations
  • Revisiting Process Agility
    • Ad Hoc Process Is the New Normal and Requires Increased Process Agility
    • Three Common Challenges That Call for Increased Process Agility
  • Revisiting Process Integrity
    • Two Types of Process Integrity
    • New Technologies Make User-Defined Process Integrity a Reality
  • Using the Process Agility and Process Integrity Application Continuum
    • Example: Financial Close Application
    • Example: Insurance Agency Licensing Process
  • Different Pace Layers Require Different Degrees of Process Agility and Process Integrity
  • Key Take-Aways

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