Gartner Research

Getting Started With BPM: Six Critical Success Factors

Published: 09 June 2011

ID: G00213465

Analyst(s): Samantha Searle , Elise Olding


Business process directors and executive sponsors should follow six critical success factors to ensure that their initial process improvement projects pave the way for a successful and continuous business process management program in the long term.

Table Of Contents
  • Overview


  • Introduction
  • 1. Ensure Business Buy-In and Alignment
  • 2. Select the Right First BPM Project for Your Organization
  • 3. Find the Right BPM Expertise
  • 4. Find the Right Roles for Your Organization
  • 5. Define Your Baseline to Measure BPM Success
  • 6. Leverage Organizational Change Management

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.