Gartner Research

Getting Started With BPM: Six Critical Success Factors

Published: 09 June 2011

ID: G00213465

Analyst(s): Samantha Searle , Elise Olding

Summary

Business process directors and executive sponsors should follow six critical success factors to ensure that their initial process improvement projects pave the way for a successful and continuous business process management program in the long term.

Table Of Contents
  • Overview

Analysis

  • Introduction
  • 1. Ensure Business Buy-In and Alignment
  • 2. Select the Right First BPM Project for Your Organization
  • 3. Find the Right BPM Expertise
  • 4. Find the Right Roles for Your Organization
  • 5. Define Your Baseline to Measure BPM Success
  • 6. Leverage Organizational Change Management

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