Gartner Research

How to Calculate the Cost of ECM Deployments

Published: 14 June 2011

ID: G00213194

Analyst(s): Kenneth Chin


Organizations make considerable investments in enterprise content management, but often greatly underestimate the costs involved. Gartner provides a framework to help predict the costs for an ECM deployment.

Table Of Contents
  • Overview

What You Need to Know


  • Base Your Calculations on Five Cost Components
    • Software Licenses
    • Professional Services
    • Infrastructure
    • Maintenance
    • Internal Support
  • Use This Example as a Model for Your Cost Projections
  • Use These Tactics to Reduce Costs
  • Consider the Total Cost of Ownership of ECM Applications

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