Gartner Research

Maturity Model for Enterprise Collaboration and Social Software

Published: 14 June 2011

ID: G00213722

Analyst(s): Jeffrey Mann


Effective use of collaboration and social software is increasingly a concern of senior executives. As they come to expect bigger impacts from large investments, it will become less of a discrete concern and more one that they consider when making plans for enterprises strategy and infrastructure.

Table Of Contents
  • Overview


  • Five Levels of Maturity
    • 1. Reactive
    • 2. Basic
    • 3. Emerging
    • 4. Expanded
    • 5. Pervasive
  • Collaboration and Social Software Maturity Disciplines

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