Gartner Research

Use Cases for Basic IT Service Desk Solutions

Published: 22 June 2011

ID: G00213405

Analyst(s): Jarod Greene


Organizations still require basic ticketing solutions for various IT and business functions. With over 75 vendors selling solutions worldwide, IT service desk solutions can be acquired and installed with ease at relatively low costs.

Table Of Contents
  • Overview


  • The Startup Service Desk
  • The Transitional Service Desk
  • The Short-Term Service Desk
  • The Business Unit Service Desk
  • The Business Application Service Desk
  • Understanding Basic Service Desk Costs
  • Conclusion

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