Gartner Information Technology Research

Gartner Magic Quadrant for Desktop Outsourcing Services, North America

Summary

The desktop outsourcing services market continues to mature, grow and evolve with new solutions, such as hosted virtual desktop services, which is fueling intense renewed interest. Use this Magic Quadrant to help evaluate and select a provider that meets your outsourcing goals and technical needs.

Published: 22 June 2011

ID: G00211280

Analyst(s): William Maurer, David Ackerman, Bryan Britz, Helen Huntley

Table Of Contents

What You Need to Know

Magic Quadrant

  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • ACS, A Xerox Company
    • CGI
    • Ciber
    • CompuCom
    • CSC
    • Dell
    • GlobalServe
    • HCL Technologies
    • HP
    • IBM
    • Maintech
    • Northrop Grumman
    • Pomeroy
    • Siemens IT Solutions and Services
    • Stefanini TechTeam
    • Unisys
    • Wipro

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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