Gartner Research

Forecast Analysis: Business Process Outsourcing, 2010-2015, 2Q11 Update

Published: 24 June 2011

ID: G00214033

Analyst(s): Robert H. Brown

Summary

Gartner's 2Q11 updated forecasts show that business process outsourcing will see growth of 6.3% in 2011, as a result of more deals getting completed as the economic situation in the developed markets continues to be unsettled and as the uncertainty drives more buyers to outsource noncore processes.

Table Of Contents
  • Overview

Assumptions

  • Introduction
    • Assumptions for 2Q11

Analysis

  • Key Changes in Most Recent 2Q11 BPO Forecast
  • BPO Services Worldwide
  • BPO Performance by Region
    • North America
    • Western Europe
    • Asia/Pacific
    • Japan
    • Latin America

Market Model

  • Forecast Components
    • Process Management Forecast
    • Contribution Rate: Consulting, Development and Integration, and Product Support
    • Business Process Domains
  • Influencing Factors
    • IT Services Historic Market Size, Share and Segmentation
    • BPO Pipeline Growth
    • Business and Financial Conditions
    • User BPO Purchasing Trends
    • Political and Regulatory Climate
    • Economic Data and Conditions
    • BPO Contract Signings, Patterns and Life Span
    • Evolving BPO Business Models/Delivery Architectures
    • Buyer Demand for Efficiency/Cost, Enhancement and Transformation
  • Connections
    • Economic Data and Conditions > BPO Pipeline Growth > Process Management Services
    • Economic Data and Conditions > Business and Financial Conditions > Political and Regulatory Climate > User BPO Purchasing Trends > Process Management Services
    • User BPO Purchasing Trends > BPO Contract Signings, Patterns and Life Span > Contribution Rate: Consulting, Development and Integration, and Product Support
    • Economic Data and Conditions > Buyer Demand for Efficiency/Cost, Enhancement and Transformation > Evolving BPO Business/Delivery Architectures > Contribution Rate: Consulting, Development and Integration, and Product Support

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