Gartner Information Technology Research

Gartner Magic Quadrant for Comprehensive Finance and Accounting BPO, Global


This Magic Quadrant focuses on evaluating vendor capabilities in the comprehensive F&A business process outsourcing market among 16 different providers. Use this Magic Quadrant to help identify and evaluate the right providers to support your organization.

Published: 29 June 2011

ID: G00212702

Analyst(s): Cathy Tornbohm

Table Of Contents

What You Need to Know

Magic Quadrant

  • Market Overview
    • F&A BPO Market Sees Positive Growth, but Deal Sizes Decline
    • Delivery Staff Challenges: High Levels of Attrition Are Back and Strong Accents Are Still an Issue
    • Incumbents Winning Majority of Recompete Deals Due to Immature Pricing Models
    • "Record to Report" F&A BPO Services Are Increasingly Used, but Accounts Payable and Accounts Receivable Dominate Adoption
    • Process Improvement Benchmarks, Methodologies and Tools in Vogue
    • Ban the Words "Innovation" and "Transformation" Because They Will Only Lead to Misaligned Expectations
    • Vertical Market Expertise Is an Increasingly Large Part of Selection Criteria
    • Global Delivery: Latin America, Eastern Europe Growing, but India Still Dominates
  • Market Definition/Description
  • Inclusion And Exclusion Criteria
    • Quantitative Criteria
    • Qualitative Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Accenture
    • ACS, A Xerox Company
    • Capgemini
    • Cognizant
    • EXL
    • Genpact
    • HCL Technologies
    • HP
    • IBM
    • Infosys
    • Intelenet
    • OPI
    • Steria
    • TCS
    • Wipro
    • WNS

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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