Gartner Research

Magic Quadrant for Comprehensive Finance and Accounting BPO, Global

Published: 29 June 2011

ID: G00212702

Analyst(s): Cathy Tornbohm

Summary

This Magic Quadrant focuses on evaluating vendor capabilities in the comprehensive F&A business process outsourcing market among 16 different providers. Use this Magic Quadrant to help identify and evaluate the right providers to support your organization.

Table Of Contents

What You Need to Know

Magic Quadrant

  • Market Overview
    • F&A BPO Market Sees Positive Growth, but Deal Sizes Decline
    • Delivery Staff Challenges: High Levels of Attrition Are Back and Strong Accents Are Still an Issue
    • Incumbents Winning Majority of Recompete Deals Due to Immature Pricing Models
    • "Record to Report" F&A BPO Services Are Increasingly Used, but Accounts Payable and Accounts Receivable Dominate Adoption
    • Process Improvement Benchmarks, Methodologies and Tools in Vogue
    • Ban the Words "Innovation" and "Transformation" Because They Will Only Lead to Misaligned Expectations
    • Vertical Market Expertise Is an Increasingly Large Part of Selection Criteria
    • Global Delivery: Latin America, Eastern Europe Growing, but India Still Dominates
  • Market Definition/Description
  • Inclusion And Exclusion Criteria
    • Quantitative Criteria
    • Qualitative Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Accenture
    • ACS, A Xerox Company
    • Capgemini
    • Cognizant
    • EXL
    • Genpact
    • HCL Technologies
    • HP
    • IBM
    • Infosys
    • Intelenet
    • OPI
    • Steria
    • TCS
    • Wipro
    • WNS

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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