Gartner Research

IT Process Automation: Run Book Automation Tools Mature to Broader Use

Published: 01 July 2011

ID: G00214037

Analyst(s): Ronni Rosenstein

Summary

Run book automation tools are being extended to address more process-to-process integration and to provide broader tool integration. We have renamed this tool category "IT process automation" to better represent the value of and use cases for these tools.

Table Of Contents
  • Overview

Analysis

  • What You Need to Know
  • Emerging Use Cases

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