Gartner Research

ITScore for I&O Business Management: How Best to Mature From Level 1 to Level 2

Published: 05 July 2011

ID: G00213364

Analyst(s): Tapati Bandopadhyay , Jay E. Pultz

Summary

Without sound governance, planning and financial management, I&O executives will continue to be challenged with cost overruns, unpredictable services/levels and low satisfaction ratings from the business. We detail actions necessary to advance in business management from maturity Levels 1 to 2.

Table Of Contents
  • Overview

Analysis

  • Why Advance to Level 2 in Business Management?
  • What Must Change to Reach Level 2 in Business Management?
  • Making the Transition
  • What to Avoid
  • Bottom Line

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