Gartner Research

ITScore for I&O Business Management: How Best to Mature From Level 1 to Level 2

Published: 05 July 2011

ID: G00213364

Analyst(s): Tapati Bandopadhyay, Jay E. Pultz


Without sound governance, planning and financial management, I&O executives will continue to be challenged with cost overruns, unpredictable services/levels and low satisfaction ratings from the business. We detail actions necessary to advance in business management from maturity Levels 1 to 2.

Table Of Contents
  • Overview


  • Why Advance to Level 2 in Business Management?
  • What Must Change to Reach Level 2 in Business Management?
  • Making the Transition
  • What to Avoid
  • Bottom Line

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.