Gartner Research

Case Study: Common Approaches to Standardizing and Maturing IT Operations Processes in Japan

Published: 06 July 2011

ID: G00214213

Analyst(s): Yurika Nagashima


Enterprises recognize the importance of IT operations processes, but questions arise and pitfalls await when they try to standardize and mature them. This document examines common successful approaches to this activity, based on information from Japanese users.

Table Of Contents
  • Overview

What You Need to Know

Case Study

  • Introduction
  • The Challenge
  • Approach
    • 1. Leadership
    • 2. Frameworks
    • 3. Goals/Objectives
    • 4. Evaluation/KPIs
    • 5. Training/Skills
    • 6. Roles
    • 7. Tools
    • 8. Vendor Services
  • Results
  • Critical Success Factors
  • Lessons Learned

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