Gartner Research

Applying Pace Layering to Customer-Centric Order Management Processes and Applications

Published: 14 July 2011

ID: G00213908

Analyst(s): Jeff Woods


Gartner's Pace-Layered Application Strategy helps order management and sales organizations develop a customer-focused, flexible innovative business strategy. This model enables order management architectures to respond better to customer and market changes, and to leverage existing order management investments.

Table Of Contents
  • Overview


  • Introduction: The Scope of Customer-Centric Order Management
  • What Is Pace Layering?
  • What Is Connective Tissue?
    • Enterprise Information Management (EIM) and Analytics
    • Business Process Management
    • Application Architecture and Process Integration
  • Order Management Applications
  • Classifying Order Management Applications to the Right Pace Layer
    • Questions to Identify Systems of Record
    • Questions to Identify Systems of Differentiation
    • Questions to Identify of Systems of Innovation
  • Applying Pace Layering to Customer-Centric Order Management
    • Pace Layering in a Manufacturer Moving to a Solution Delivery Strategy
    • Evolution of Manufacturer's Solution Delivery Strategy
    • Example of Retailer Moving to True Multichannel Capabilities
    • Evolution of Retailer Moving to True Multichannel Capabilities
  • Recommendations for (Domain) Pace Layers
    • Guidance for Systems of Record
    • Guidance for Systems of Differentiation
    • Guidance for Systems of Innovation
  • Applications Frequently Migrate Between Layers
  • New Applications Should Be Classified at Point of Conception
  • Conclusion

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