Gartner Information Technology Research

Gartner Magic Quadrant for Sales Force Automation

Summary continues to innovate and execute, and Microsoft's software-as-a-service offering enters the Magic Quadrant for the first time, along with the low-cost alternative Zoho.

Published: 14 July 2011

ID: G00214456

Analyst(s): Robert P. Desisto

Table Of Contents

What You Need to Know

Magic Quadrant

  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • CDC Software (Pivotal Sales)
    • Microsoft Dynamics CRM
    • Microsoft Dynamics CRM Online
    • NetSuite
    • Oracle CRM On Demand
    • Oracle Siebel CRM
    • Sage ACT!
    • Sage SalesLogix
    • SageCRM
    • SAP
    • SugarCRM
    • Zoho

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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