Gartner Research

The Impact of Crowdsourcing on IT Support

Published: 21 July 2011

ID: G00214326

Analyst(s): David Coyle , Jarod Greene

Summary

Crowdsourcing offers the opportunity for IT service-support organizations to lower costs and improve end-user productivity, but it is still a long way from maturity.

Table Of Contents
  • Overview

What You Need to Know

Analysis

  • Inhibitors for Crowdsourcing in IT Service Support
  • Accelerators for Crowdsourcing in IT Service Support

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