Gartner Research

Best-Practice Guidance for IT Change Management Metrics

Published: 02 August 2011

ID: G00213557

Analyst(s): Kris Brittain, Patricia Adams


Establishing a continuous IT change management improvement and optimization process requires defining, monitoring and reporting on performance. Use the metrics in this research to define your goals.

Table Of Contents
  • Overview


  • Align Metrics With CSFs and KPIs
  • Define Common ITCM Metrics
  • Understand Fundamentals of Metric Averages and Benchmarking

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