Gartner Research

Use Managed Diversity to Support the Growing Variety of Endpoint Devices

Published: 03 August 2011

ID: G00214702

Analyst(s): Ken Dulaney


The many form factors, a range of OSs and myriad employee-purchased devices mean there's no longer just one corporate device. The standards process used to secure and protect endpoint devices no longer works. Gartner's enterprise architecture concept — managed diversity — brings order to the chaos.

Table Of Contents
  • Overview


  • Introduction
  • Consign All Endpoint Devices to One Support Group
  • Technology Allocation
    • The Traditional Approach
    • Managed Diversity and User Choice
  • Users + Enterprise Support Levels = Managed Diversity Matrix
    • Understand Endpoint Device Users
    • Three Levels of Support
  • What Does Support Include?
    • Data Access and Location, and Their Impact on Security
    • Endpoint Security and Endpoint Data Protection
    • Data Protection
    • Authentication/Certificates
    • Endpoint Device Management Software
    • Endpoint Application Support
    • Backup and Restore
    • Attachment Policy

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