Gartner Research

Attaining Capacity Management Process Level 3: Introduce a Service Focus and Integrate With Demand Management

Published: 10 August 2011

ID: G00214906

Analyst(s): Ian Head , Milind Govekar

Summary

Greater efficiency in the use of infrastructure resources lowers costs and improves planning, and now, by introducing a service focus into capacity management, IT is driven much closer to the business. The action plan outlined here aligns with ITIL and Level 3 in Gartner's ITScore methodology.

Table Of Contents
  • Overview

Analysis

  • What You Need to Know — The Benefits of Improvement
  • Linking Maturity With ITIL
    • Capacity Management Information Systems and Performance Management Databases
  • The Capacity Management Process Activities
    • Produce the Capacity Plan
    • Monitoring as an Input to Capacity Reporting
    • Managing the Capacity Models
    • Generate Capacity Reports and Control
    • Optimize Service and Component Capacity
    • Supporting Day-to-Day Service Management Activities
  • The Four Attributes of Process Maturity
    • Attribute 1 — Focus and Implementation
    • Attribute 2 — Standards
    • Attribute 3 — Process Integration
    • Attribute 4 — Process Metrics
  • Key Implications for Dimensions of People, Technology and Business Management
    • The People Management Dimension
    • The Technology Dimension — Tools
    • The Business Management Dimension

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