Gartner Research

Attaining Capacity Management Process Level 2: Establish Solid Capacity Planning Basics

Published: 11 August 2011

ID: G00214905

Analyst(s): Ian Head , Milind Govekar


Strong IT needs strong capacity management built on ITIL principles. Lay solid foundations at a minimal capital cost, and start the journey to higher capacity and capital efficiency. This aligns with Level 2 on the ITScore methodology.

Table Of Contents
  • Overview


  • What You Need to Know — The Benefits of Improvement
  • Linking Maturity With ITIL
  • Capacity Management Process Activities
    • Produce the Capacity Plan
    • Monitoring as an Input to Capacity Reporting
  • The Four Attributes of Process Maturity
    • Attribute 1 — Focus and Implementation
    • Attribute 2 — Standards
    • Attribute 3 — Process Integration
    • Attribute 4 — Process Metrics
  • Key Implications for the Dimensions of People, Technology and Business Management
    • The People Management Dimension
    • The Technology Dimension — Tools
    • The Business Management Dimension

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.