Gartner Research

Improving IT Service Support With Incident and Problem Management Integration

Published: 15 August 2011

ID: G00213502

Analyst(s): Jarod Greene , George Spafford

Summary

There are real benefits to enterprises that integrate the problem and incident management processes. IT organizations need to design, implement and continually improve formal enterprise processes by factoring in objectives and, explicitly, process integration.

Table Of Contents
  • Overview

Analysis

  • The Benefits of Integration
    • Enabling Integration
    • People
    • Process
    • Technology

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