Gartner Research

The Cloud Email and Collaboration Services Market, 2011 Update

Published: 19 August 2011

ID: G00215500

Analyst(s): Tom Austin


By YE14, cloud email and collaboration services, at 10% penetration, will have passed the "tipping point," with broad scale adoption under way. By 2020, growth in this market will begin to level off as it exceeds 55%. Enterprises must develop their strategy and approach as this market evolves.

Table Of Contents
  • Overview


  • Position Update
  • Introduction
  • The Market
    • Definition
    • Illustrative CECS Vendors and Service Offerings
    • Positioning the CECS Segment as One of Many
    • CECS Market Maturity
  • Decision Criteria
    • Frequently Cited Adoption Drivers
    • Frequently Cited Adoption Inhibitors
  • Alternatives
  • Next Steps
    • Should Enterprises Avoid Investing in Early-Stage Technologies?
  • Closing Advice

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