Gartner Research

Case Study: Montgomery County Deploys ERP and CRM Simultaneously

Published: 19 August 2011

ID: G00214740

Analyst(s): Massimiliano Claps

Summary

Montgomery County, Maryland, deployed ERP and CRM applications at the same time. This analysis provides lessons for other local governments to improve project staff allocation, vendor management, and project performance management under strict budget and timeline constraints.

Table Of Contents
  • Overview

What You Need to Know

Case Study

  • Introduction
  • The Challenge
  • Approach
    • Phased Implementation
    • Project Resources
    • Collaboration With Vendors and Partners
    • Project Performance Management
  • Results
    • ERP
    • CRM
  • Critical Success Factors
  • Lessons Learned

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