Gartner Research

Supply Chain Excellence: Improve Order Fulfillment for Customer Service and Working Capital Gains

Published: 22 August 2011

ID: G00215807

Analyst(s): Jessica O'Brien


The shorter the order cycle time and the more reliable the process, the bigger the impact on working capital performance. In this research, we share insights on how companies can improve order fulfillment processes, based on a survey of 164 decision makers within manufacturing industries.

Table Of Contents
  • Overview


  • The Keys to Improving Customer Service and Working Capital
    • Variation by Industry
    • The Role of Configuration
    • Strategic Customers Aren't Getting the Right Priority
    • Few Orders Are Hands-Free
  • The Link to ATP
  • How Does Your Organization Take and Fulfill Orders?

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