Gartner Research

Market Trends: Global BSS, OSS, Enhanced and Enterprise Initiatives, 2011 Update

Published: 22 August 2011

ID: G00215849

Analyst(s): Norbert Scholz


Content services again dominated communications service providers' contracts and initiatives in 2010. Of the 460 business support system, operations support system, enterprise and enhanced services initiatives by the 20 CSPs covered in this study, over half dealt with enhanced services.

Table Of Contents
  • Overview

Trends in the Market

  • New This Year
  • Definitions
  • Audience

Market: Strong Demand for Content, Billing/Payment, Network Management and LBS

Buyers Are Preparing for Large-Scale Rollout and Monetization of IP and Content and Ramping Up Their Enterprise Services

Technology: Emerging Economies Focus on BSS and OSS; Developed Economies Target Enhanced Services

  • Initiatives by Solution
  • Initiatives by Subcategory
    • BSS
    • OSS
    • Enterprise Solutions
    • Enhanced Solutions

Contrarian View: If CSPs Standardize Around Fewer Suppliers, the Number of New Initiatives Will Plummet

Vendors to Watch


Recommended Reading

Appendix A. Study Methodology

Appendix B. Solution Components

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