Gartner Research

Competitive Landscape: Order-to-Cash BPO Providers Building End-to-End Services

Published: 22 August 2011

ID: G00215628

Analyst(s): Cathy Tornbohm

Summary

Business process outsourcing providers are increasing their scope of offerings along the order-to-cash process to include end-to-end services. This report analyzes providers' progress in this highly competitive market and highlights successes by BPO type and geography.

Table Of Contents
  • Overview

Analysis

  • Competitive Situation and Trends
    • O2C Combines Activities From Several BPO Categories
    • Key O2C Market Trends
  • Market Players
  • The Future of Competition
  • Competitive Profiles
    • Accenture
    • Capgemini
    • Genpact
    • IBM
    • Infosys
    • NCO
    • VWA
    • Wipro
  • References and Methodology

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