Gartner Information Technology Research

Gartner Magic Quadrant for Externally Facing Social Software


Vendors of externally facing social software have focused on adding functions to meet expectations in a swiftly developing market. However, the next functions to be added involve more risk for customers, and vendors have only just started to help them ensure that deployments achieve their goals.

Published: 25 August 2011

ID: G00214775

Analyst(s): Jeffrey Mann , Nikos Drakos , Adam Sarner , Tom Austin, Carol Rozwell , Chris Fletcher

Table Of Contents

What You Need to Know

Magic Quadrant

  • Market Overview
    • Market Definition/Description
  • Inclusion And Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness Of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Adobe
    • Demand Media
    • Drupal-Acquia
    • Ektron
    • EPiServer
    • Huddle
    • IBM
    • Igloo
    • INgage Networks
    • Jive
    • Liferay
    • Lithium
    • Microsoft
    • MindTouch
    • Mzinga
    • ONEsite
    • OpenText
    • Telligent

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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