Gartner Research

ITScore for I&O Process Management: How to Mature From Level 2 to Level 3

Published: 01 September 2011

ID: G00215863

Analyst(s): Tapati Bandopadhyay, Jay E. Pultz


Integrated, standardized and proactive processes at Level 3 maturity of infrastructure and operations are critical to ensure the I&O organization runs efficiently, optimally and consistently. IT leaders can use this research to achieve Level 3 in process maturity, per the ITScore model for I&O.

Table Of Contents
  • Overview


  • Why Advance to Level 3 in Process Management?
  • What Must Change to Reach Level 3 in Process Management?
  • Making the Transition
  • What to Avoid
  • Bottom Line

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