Published: 01 September 2011
Analyst(s): Michael Smith, Dave Aron
At most enterprises, benefits realization (BR) fails to reap the full business value of IT-intensive investments. CIOs can correct this by considering the five levels of BR capability, and moving to the next level when the timing, triggers and current capability are right.
Benefits realization is an increasingly critical enterprise and IT capability
Improve benefits realization techniques incrementally
Create the conditions to make benefits realization work and stick
Appendix: Case Studies and Tools
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