Gartner Research

Benefits Realization: The Gift That Keeps On Giving

Published: 01 September 2011

ID: G00219567

Analyst(s): Michael Smith, Dave Aron


At most enterprises, benefits realization (BR) fails to reap the full business value of IT-intensive investments. CIOs can correct this by considering the five levels of BR capability, and moving to the next level when the timing, triggers and current capability are right.

Table Of Contents
  • Overview


Executive Summary

  • Benefits realization is an increasingly critical enterprise and IT capability
  • Improve benefits realization techniques incrementally
  • Create the conditions to make benefits realization work and stick

Benefits realization is an increasingly critical enterprise and IT capability

  • Benefits realization is a discipline that IT and all in the enterprise must recognize and engage with
  • A compelling case exists for addressing BR
  • The need for BR intensifies as the enterprise increases digitization
  • Focusing on the basics does not bring all the benefits

Improve benefits realization techniques incrementally

  • The most powerful BR techniques deepen accountability
  • Understand the five levels of BR capability
  • Identify the prerequisites for, and the triggers of, change
  • Diagnose your current capability level
  • Categorize investments based on benefits risk, not on project risk, to determine benefits rigor

Create the conditions to make benefits realization work and stick

  • Go beyond project management
  • Find a home for the practices and the learning
  • Use vendors and standards as accelerators
  • Leverage complementary disciplines
  • Watching your language
  • Conclusion

Appendix: Case Studies and Tools

  • MINDEF—Cultural sensitivity, collaboration and cross-training speed up results
  • Newcastle University—Building a benefits mind-set
  • RHB Bank—Strengthening governance to ensure value
  • Samsung SDS—Realizing benefits through “value challenge” and learning
  • SAP—Helping clients justify investments and maximize value
  • U.S. Department of Veterans Affairs—Enabling benefits realization with accountability and commitment
  • Tool: Requirements of a dynamic, benefits-focused sponsor charter (example)
  • Tool: The Gartner Business Value Model (an approach to quantifying nonfinancial benefits)

Further Reading

  • Gartner Executive Programs reports
  • Core research
  • Books
  • Article
  • Websites

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