Gartner Research

HR Shared Services: Optimizing the Technology Options

Published: 08 September 2011

ID: G00214913

Analyst(s): Thomas Otter


A range of technical challenges, including the need for privacy, security and an HR knowledgebase, add complexity to the tasks of developing or improving HR shared services. Advanced standard tools now on the market can be good alternatives to building your own solution.

Table Of Contents
  • Overview

What You Need to Know


  • Technology Background
    • Why Is HR Shared Service Different From IT or CRM Shared Service?
    • Build It Yourself
    • ERP-Based Shared-Service Center Tools

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